Returns & Exchanges

At Ozmosis, we want you to love your new fashion finds, so we offer a flexible 30-day return policy for all unworn items with original tags attached. Whether the fit isn't right or you've changed your mind, we are here to make the process as seamless as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all labels and tags remain attached to the garments.

• 3.
  Label and Ship

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized postage location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days.